Still no internet

Guess what today was? Today was the day that our service provider was coming to the house to set things up. He did show up, and tried to hook things up but apparently our lines are connected to the crazy cat lady's house. So, we have to talk to get to set up a time where the phone guy can go in her garage as well. She was home, but didn't answer. And I asked about the Internet. He said his orders were only for the phone line because it says our Internet is satellite (which is wrong). So, no Internet. I am so mad!!! How can it be so difficult to get Internet here!